All orders are shipped via USPS Priority Mail (1-3 business days once processed) or USPS First Class Package (1-3 business days once processed) depending on size and weight of the package.
Once you have received an email or text message that your order has shipped, you can track it through the link in your shipping confirmation email/text message.
We have a 30-days Return Policy, from the day the item was received:
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email ctrlthenarrative@tsakdigital.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
